Shipping Policy
At Mantra Dose, we are committed to delivering your order quickly, securely, and efficiently. Please review our shipping policy below for important information about processing times, shipping methods, and delivery expectations.
Order Processing
All orders are processed within 1–2 business days after payment has been successfully received. Orders are processed Monday through Friday, excluding weekends and public holidays.
During periods of high demand, promotional events, or holidays, processing times may be slightly longer. If there is a significant delay with your order, we will notify you using the email address provided at checkout.
Shipping Times
Estimated delivery times begin once your order has been shipped.
United States
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days (where available)
Delivery times are estimates and may vary depending on your location, weather conditions, or carrier delays.
Shipping Rates
Shipping costs are calculated during checkout based on your delivery address, shipping method selected, and the size of your order.
From time to time, Mantra Dose may offer promotional free shipping on qualifying purchases. Any applicable offers will be displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipping details.
Tracking information may take up to 24 hours to become active after your package has been handed over to the shipping carrier.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please verify your address carefully before submitting your order. Mantra Dose is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information.
If you notice an error after placing your order, please contact our customer support team as soon as possible. We will make every effort to update your order before it ships, although changes cannot be guaranteed once processing has begun.
Lost, Delayed, or Damaged Shipments
If your package is delayed, lost, or arrives damaged, please contact us promptly with your order number.
We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible. Resolution times may vary depending on the carrier’s claims process.
Delivery Confirmation
Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the recipient. If your tracking information shows your package as delivered but you have not received it, we recommend:
- Checking around your property and mailbox.
- Asking household members or neighbors.
- Contacting the shipping carrier for additional delivery details.
- Reaching out to our support team if further assistance is needed.
International Shipping
International shipping may be available to select destinations.
Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country’s customs authorities. These fees are not included in the purchase price or shipping cost unless otherwise stated.
International delivery times vary based on destination and customs processing.
Shipping Restrictions
Certain products may not be available for shipment to all locations due to local laws or carrier restrictions. We reserve the right to cancel or modify orders that cannot legally be shipped to the selected destination.
Incorrect or Refused Deliveries
If a package is returned because of:
- An incorrect shipping address
- Failure to claim the package
- Refused delivery
the customer may be responsible for any return shipping charges and the cost of reshipping the order.
Questions About Your Order
If you have questions about shipping, delivery, or tracking, our customer support team is here to help.
Please contact us through our Contact Us page and include your order number so we can assist you as quickly as possible.
Thank you for choosing Mantra Dose. We appreciate your trust and are committed to getting your order to you safely and on time.